Return & Refund Policy
At Orizo, we want you to shop with confidence.
If you have any questions regarding your order, please contact us at orizostyle@gmail.com before requesting a return.
Cancellation Rights
Customers in the United Kingdom may have the right to cancel eligible orders within 14 days of receiving their goods, in accordance with applicable consumer protection laws.
To exercise this right, please contact us before returning any item.
Return Conditions
Returns must be requested within 14 days of receiving the item.
To be eligible for a return, items must:
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Be unused and in their original condition.
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Include original packaging where possible.
For hygiene reasons, we may be unable to accept returns on earrings and certain other items if they have been worn, used, or are no longer in their original condition.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide clear photographs of the issue.
We will review each case individually and work toward an appropriate resolution.
Refunds
Once a returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
Refunds may be refused if the item does not meet the return conditions outlined in this policy.
Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Where a product is confirmed to be faulty, damaged, or sent in error, Orizo will work with the customer to provide an appropriate solution.
Contact
For all return and refund enquiries, please contact: